Pros and Cons of the Top 5 Health Insurance Firms in the United States

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The five top-rated health insurance firms in the United States for 2021, according to’s customer satisfaction study are:

  1. Kaiser Permanente 
  2. Blue Shield California
  3. UnitedHealthcare 
  4. Humana 
  5. Florida Blue

Having understood how health insurance works, let’s look at the pros and cons of the top health insurance providers.

For claims, the best health insurance company are in this order below:

1. Blue Shield California

Blue Shield of Calinfornia as one the top rated health insurance firms in the United States

Pros of Using Blue Shield California

  1. Members of the BlueCard Program can receive care in another Blue plan coverage region if they live outside of California.
  2. Eighty-three percent of respondents said they would suggest the company, which tied for third place.
  3. Members praised Blue Shield of California’s billing procedure and payment alternatives, placing the firm in the top half of each category.
  4. The plan’s in-network providers, convenience of use, and quality were lauded by members.

Cons of Using Blue Shield California

  1. Although you can seek care from providers in other states when traveling, the plans are only available in California.

2. Kaiser Permanente

Pros of Kaiser Permanente

  1. Kaiser Permanente is an integrated health system that brings together health insurance, physicians, and hospitals under one roof, making the health-care system easier to manage. Members appreciated Kaiser Permanente’s doctors and the ease with which they could navigate the health system in our poll.
  2. The insurer’s rates and customer service were also praised by members.
  3. 87 percent of Kaiser Permanente members said they would suggest health insurance to a friend. This year, it was number one.
  4. The Centers for Medicare and Medicaid Services also gave Kaiser Permanente Medicare Advantage programs five stars (the highest rating).

Cons of Kaiser Permanente

  1. In most states, it is not available.
  2. A plan having a national footprint may be preferred by those who prefer a large provider network.
  3. Ninety percent of those polled stated they planned to renew their membership with the company, putting it in the bottom half of the findings.


3. Humana

Humana was ranked third in the Best Health Insurance Companies for 2021, with members praising the insurer’s pricing (second place) and customer service (third place).


Humana, which came in fifth place in the 2020 survey, tied for first place with Florida Blue in the 2021 survey for billing procedure and payment alternatives. In that category, 33% of respondents gave the insurance top grades. Humana and Baby Boomers tied for first place overall. It was also the most popular in the South. The insurance firm, founded in Louisville, Kentucky, has more than 20 million customers.

Pros of Humana

  1. Plans are accessible in the majority of states, while not all options are available in every state.
  2. The company’s pricing was commended by members.
  3. Humana is one of the most well-known Medicare Advantage companies.
  4. Dental and vision coverage are also provided by the insurance.
  5. Humana has an A+ rating from the Better Business Bureau.

Cons of Humana

  1. When asked if members would suggest the insurance and if they plan to renew with the company next year, the insurer received a worse rating.
  2. Individual insurance, including those under the Affordable Care Act, are not available.
  3. Customer service at Humana was ranked in the bottom half of the findings.

4. Florida Blue

Florida Blue Health Insurance Firms in the United States

Florida Blue, also known as Blue Cross Blue Shield of Florida, came in fourth place in the survey for 2021, up from the seventh place in 2020.

Florida Blue’s website and app (first place), as well as claim payments and customer service, were complimented by members (second place). In addition, Florida Blue scored the greatest grades for its plan offerings, tying Humana for first place in terms of invoicing and payment alternatives. Millennials gave Florida Blue the highest scores, with the team finishing first in each area with that age group. According to the report, 95% of Millennials recommend Florida Blue.

Pros of Florida Blue

  1. The majority of Florida Blue members (46 percent) rated their insurer as “excellent” and are entirely satisfied with their overall experience (44 percent ).
  2. The company’s website and app, claim payments and customer service, plan offerings, and billing procedure and payment methods all received good marks from members.
  3. Overall, 83 percent of respondents said they would recommend the company, and 93 percent indicated they intend to renew their contracts with Florida Blue.
  4. Members of the BlueCard Program can receive care in another Blue plan coverage region if they live outside of California.
  5. The cost-effectiveness of the health plan was lauded by members.

Cons of Florida Blue

Although many providers accept Florida Blue as part of the BlueCard Program, it is not available outside of Florida. But you can also find some of the best homeowners insurance companies in Florida.


5. UnitedHealthcare

UnitedHealthcare insurance firms in the United States

Insure’s Best Health Insurance Companies 2021 ranked one among the largest health insurance firms in the United States. The Minnetonka, Minnesota-based firm, which was ranked 13th in 2020, scored the greatest grades this year for claims payouts, price, and customer service (fourth place in each area).

According to Midwest poll respondents, UnitedHealthcare is the best insurer. Members did not give UnitedHealthcare great grades when it came to recommending the insurer. In that area, the company came in last.

Pros of UnitedHealthcare

  1. Ninety-two percent of UnitedHealthcare members intend to renew their coverage.
  2. UnitedHealthcare is one of the largest health insurance firms in the United States if not the largest, having a broad network of providers.
  3. The Medicare Advantage membership of the insurer is the largest.
  4. Other types of insurance offered by UnitedHealthcare include short-term, dental, vision, critical illness, and life insurance.

Cons of UnitedHealthcare

  1. In many states, it does not sell Affordable Care Act insurance.
  2. In the poll, only 66 percent of respondents approved UnitedHealthcare, which came in last.

Editorial Team
We are passionate about the insurance industry. Our primary goal is to become your one-stop shop for everything insurance. We work with various insurance companies, agents, brokers, marketers, and blogs to ensure we serve you better. Whether you want to learn about aviation, auto, business, boat, disability, farm, health, home, life, travel, yoga, or plumbing insurance, we've got you covered. For inquiries, send us an email to [email protected]

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