Who are the top 10 car insurance companies in Australia?
The vehicle insurance industry in Australia is extremely competitive, making it difficult for consumers to select the best car insurance policy for them. Customers often choose automobile insurance based on pricing, but as any insurance broker will tell you, there is much more to consider, such as the policy’s details, your personal needs, and the kind of customer service provided.
Customer reviews are used to rank auto insurance businesses in Australia on Productreview.com.au. We’ve compiled a list of the top 10 vehicle insurance providers in Australia based on consumer feedback. As of August 2021, the numbers are correct.
1. Australian Seniors
From 2,357 reviews, the average rating is 4.7.
Australian Seniors is the top-rated auto insurance provider in Australia, according to productreview.com.au, with ratings of 4.6 for transparency, 4.7 for value for money, and 4.7 for customer service.
2. Australian Warranty Network (AWN)
It has a 4.5 out of 5 star rating based on 899 reviews.
On productreview.com.au, AWN scored a 4.7 for transparency, a 4.7 for value for money, and a 4.7 for customer service. Customers praised the insurer’s prompt response to inquiries, outstanding customer service, and smooth claims process.
AWN is noted for its mechanical breakdown insurance, which covers cars, motorcycles, scooters, RVs, and caravans, among other vehicles. General insurance, administration and claims management, roadside assistance, asset protection, and training programs are among the company’s additional products and services.
From 6,756 reviews, the overall rating is 4.1.
Youi Pty Ltd received a 3.9 rating for transparency, a 3.8 rating for value for money, a 4.1 rating for customer service, a 3.9 rating for punctuality, and a 3.6 rating for work satisfaction. Customers found it simple to set up their insurance policy and file a claim because the personnel was helpful and polite. Customers like the free roadside help, as many other insurance charge for this service as part of a separate arrangement.
OUTsurance International Holdings Pty Limited, a wholly owned subsidiary of the Rand Merchant Insurance Holdings Group, owns Youi (RMIH). It underwrites its policies and offers coverage for automobiles, motorcycles, caravans, and trailers, as well as buildings and contents, watercraft, and business liability.
4. Budget Direct
From 7,262 reviews, the average rating is 3.9.
Budget Direct received 3.9 out of 5 stars for transparency, 4.1 out of 5 stars for value for money, 4.0 out of 5 stars for customer service, 4.0 out of 5 stars for punctuality, and 3.8 out of 5 stars for work satisfaction. Customers were able to obtain insurance quickly thanks to simple plans and an easy-to-follow methodology.
Budget Direct is an Australian general insurance firm with over 1,300 employees, approximately nine million consumers, and partnerships with hundreds of vehicle mechanics and building companies. Policyholders can file a claim at any time and can tailor their coverage by adding one or more optional features, such as car rental after an accident or flood insurance for their property.
5. Integrity Extended Warranty
From 482 reviews, the average rating is 3.9.
For openness, 3.9 for value for money, and 4.0 for customer service, Integrity Extended Warranties scored a 3.8. Customers were pleased with the policy’s quality and cost. Because of the courteous staff and quick process, some policyholders who submitted multiple claims had no problems.
6. Real Insurance
From 517 reviews, the overall rating is 3.3.
Real Insurance Pty Ltd scored 3.5 out of 5 stars for transparency, 3.8 out of 5 stars for value for money, 3.7 out of 5 stars for customer service, 3.6 out of 5 stars for punctuality, and 3.9 out of 5 stars for work satisfaction. Customers were pleased with the way this car insurance company in Australia is prompt and professional in handling of claims and repair requests.
Real Insurance claims to be the first Australian insurer to offer pay-as-you-drive vehicle insurance, as well as the first in the world to do so using a trust-based model. Customers can choose to add more coverage to their insurance for increased security or to keep their premiums cheap by opting for the basic coverage.
7. Eric Insurance
From 105 reviews, the average rating is 3.3.
Eric Insurance received 3.5 out of 5 stars for openness, 3.6 out of 5 stars for value for money, and 3.7 out of 5 stars for customer service. Customers liked the low-cost policy of this car insurance company in Australia and how friendly their staff are. Eric Insurance is know for the thorough effort they put in educating their clients about the products.
8. Huddle Insurance
From 90 reviews, the overall rating is 3.1.
Huddle Insurance received a 3.1 rating for openness, a 3.5 rating for value for money, and a 3.2 rating for customer service. Policyholders liked the company’s inexpensive premiums, great customer service, and quick claims and repair processes.
9. Woolworths Insurance
From 862 reviews, the average rating is 2.5.
Woolworths Insurance scored a 2.3 rating for transparency, a 2.6 rating for value for money, a 2.4 rating for customer service, a 2.3 rating for punctuality, and a 2.6 rating for work satisfaction. Consumers praised the insurer’s “cost-competitive coverage and superior claims handling,” according to satisfied customers.
10. State Government Insurance Office (SGIO)
From 258 reviews, the average rating is 2.5.
Transparency received a score of 2.3, value for money received a score of 2.4, and customer service received a score of 2.5. Some long-term clients praised the insurer for providing exceptional customer service, low-cost premiums, and a simple claims process.